Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

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How do I create an account?

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How do I change my shipping address?

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How do I track the status of my order?

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Will you keep my credit card information on file?

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Do you charge sales tax?

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Do you ship to my country?

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Will my items come in one package?

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If you need to swap an item

Returns and Exchanges

What is your returns policy?

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I received the wrong item

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My order arrived damaged

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Where should I mail my authorized return?

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How do I receive customer support?

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What do I do if I entered an incorrect shipping address?

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Can I change or cancel an order after I've submitted it?

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Can I pre-order an item that is sold out?

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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

If you need to swap an item

Returns and Exchanges

© 2023 INNOVA SWISS AG

Vous ne laissiez pas votre panier comme ça, n'est-ce pas ?

Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

If you need to swap an item

Returns and Exchanges

© 2023 INNOVA SWISS AG

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Vous ne laissiez pas votre panier comme ça, n'est-ce pas ?